13 March 2020

March 13, 2020 - MGM Resorts International is closely monitoring the global health response to the coronavirus (COVID-19) and guidance provided by the Centers for Disease Control (CDC) and Prevention and the World Health Organization.

MGM Resorts is following the guidelines from these agencies as well as those provided by the local health departments where we operate.

The health and safety of our guests and employees is our highest priority and we have taken measures to combat the potential impacts on our resorts and facilities. In addition to continually upholding MGM Resorts’ high standards of cleanliness, maintenance and sanitation at our properties, we’ve implemented temporary enhanced cleaning procedures and protocols. They include:

  • Placing hand sanitizer dispensing stations in high-traffic, visible areas such as entrances, exits, elevator landings, and hotel lobbies.
  • Increasing the frequency of disinfectant procedures, with focus on:
    • Faucets and toilet flush levers
    • Doorknobs and locks
    • Entrance and exit doors and door handles
    • Handrails
    • Slot machines handles and armrests
    • Elevator buttons
    • Light switches

We are continuing to communicate with our employees and guests on the guidance for prevention. That guidance remains:

  • Wash hands often with soap and water for at least 20 seconds
  • Avoid touching eyes, nose or mouth with unwashed hands
  • Avoid close contact with people who are sick


Incident Response

In the event of a coronavirus case involving one of our properties, MGM Resorts implements our health and safety protocol – immediately working with relevant health authorities to determine the facts and implement the proper guidance and procedures. Professional cleaners with experience in this area undertake deep cleaning and sanitation of common areas and the individual’s room, as outlined in the Company’s health and safety procedures and in accordance with CDC guidelines for eliminating the presence of the virus. Access to the room remains restricted as it undergoes this comprehensive cleaning and disinfectant process. 


Cancellation Policy 

We know customers are looking for flexibility as they make their travel plans. That’s why when you book a new room reservation by April 30, 2020 through our website, app or call center you will be able to cancel or rebook your reservation prior to arrival without charge. We want you to plan with confidence and peace of mind.

For guests who already have room reservations with one of our Resorts, if your travel plans are impacted by the virus, we are here to help. Please contact (866) 761.7111 so we can assist you and help you find the right solution. Again, we want all our guests to feel comfortable and confident in planning and coming to enjoy our world class accommodations, restaurants and entertainment.


We will continue to work closely with local and national health officials to keep our guests and employees safe. Please feel confident that we’re doing all we can to provide a healthy environment so that you can enjoy your stay with us.There are no domestic travel restrictions within the United States, but we encourage you to check the CDC website for the most recent information.

For additional information, please visit: https://www.mgmresorts.com/en/covid.html.