FAQ on BetMGM and Sports Betting
UPDATE 3.16.20: In line with the announced upcoming closures of MGM Resorts properties in Las Vegas, we will also be closing all Las Vegas retail BetMGM sportsbooks and kiosks as of Tuesday, March 17. Ahead of then, all Las Vegas BetMGM Sportsbooks and kiosks within properties will remain open. MGM’s Borgata-Atlantic City and MGM Grand Detroit and its sportsbooks and kiosks will be closing temporarily today (Monday 3/16) as well. We’ll be issuing a formal statement with additional details at some point today. During these temporary closures, the BetMGM mobile app will continue to accept wagers on games that are being played and will also continue to offer casino games.
Statement from MGM Resorts on BetMGM and Sports Betting:
March 12, 2020 - “We’re continuing to monitor the situation closely and are keeping our guests’ safety top of mind. As of now, BetMGM retail sportsbooks and kiosks located at MGM Resorts’ properties continue to accept bets. The BetMGM mobile app continues to accept wagers in states where sports betting is legal. We’re committed to our customers and will be offering full refunds to customers who have placed bets on an individual or upcoming game that is ultimately canceled or one that has already been canceled. In relation to any league futures or season wagers, we’re requesting customer patience. When we have more clarity, we will make an announcement on how these bets will be treated.”
Sports Betting Refund FAQ:
- For specific inquiries, please email: email@example.com.
- If you have placed a bet/bets on an individual or upcoming game that is ultimately canceled or one that has already been canceled, you will receive a full refund.
- Timing of Refunds:
- If you placed your bet within a retail sportsbook at a MGM Resorts property OR at a BetMGM kiosk, you can bring your bet slip back to any retail sportsbook located at an MGM Resorts property to receive your refund. MGM Resort properties with sportsbooks include:
- Las Vegas, NV : Bellagio, ARIA, MGM Grand, Mandalay Bay, Park MGM, The Mirage, NewYork NewYork, Luxor and Excalibur
- Atlantic City, NJ : Borgata
- Biloxi, MS: Beau Rivage
- Tunica, MS: Gold Strike
- Detroit, MI: MGM Grand Detroit
Tickets can also be redeemed by mail. The instructions and mailing address appears on the backside of wagering ticket.
Refunds will be available for 365 days after the date the canceled event was scheduled to take place.
- If you placed your bet within the BetMGM mobile app, you should have already been refunded for any game that has been cancelled. If not, please contact our CS team directly. We will also be automatically refunding any future cancelled games.
Free Bets (Mobile only)
- If you’ve been taking advantage of our free bet offer, we will be extending the offer beyond this week. Sit tight and your account will be automatically credited back to reflect a refund in free bets.